Refund and Returns Policy for TeroCarTech

Effective Date: January 18, 2025

At TeroCarTech.net, we aim to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, this Refund and Returns Policy outlines how we handle returns, exchanges, and refunds.

1. Returns Eligibility

To be eligible for a return or exchange:

  • The product must be unused, unopened, and in its original condition.
  • The return must be requested within 30 days of the delivery date.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Return Process

To initiate a return:

  • Contact our customer service team at info@terocartech.net or call (402) 291-8083.
  • Provide your order number, product details, and reason for return.
  • Our team will guide you through the return process and provide instructions for sending the item back to us.

Note: Return shipping costs are the responsibility of the customer, unless the product is defective or was incorrectly shipped.

3. Refund Process

Once we receive your returned item:

  • We will inspect it to ensure it meets the return criteria.
  • If the return is approved, we will process your refund to the original payment method.
  • Refunds may take 7-10 business days to reflect in your account, depending on your payment provider.

4. Non-Refundable Items

Some items are non-refundable, including but not limited to:

  • Customized or personalized products.
  • Perishable goods.
  • Gift cards or digital downloads.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately:

We will arrange for a replacement or refund and may ask for photographic evidence of the damage.

6. Exchanges

If you wish to exchange a product for a different size, color, or model:

  • Please follow the return process and place a new order for the desired item.
  • Exchanges are subject to product availability.

7. Shipping Costs

Original shipping charges are non-refundable. Return shipping fees are also the responsibility of the customer, unless the product was damaged or incorrect.

8. Order Cancellations

If you need to cancel an order:

  • Contact us as soon as possible, preferably before it ships.
  • Orders that have already been shipped cannot be canceled, but you may return the product after it arrives.

9. Changes to This Policy

We may update this Refund and Returns Policy to reflect changes in our procedures, legal obligations, or business practices. Any updates will be posted on this page, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us:

  • Email: info@terocartech.net
  • Phone: (402) 291-8083
  • Street Address: Po Box 421, Silver Springs, Nevada (NV), 89429